Privacy Policy

1. Introduction

Haven Realty ("we," "our," or "us") operates the website and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including when you browse property listings, submit inquiries, or interact with our marketing. Please read this policy carefully.

2. Information We Collect

We may collect the following:

• Contact and identity information — Name, email address, phone number when you submit an inquiry, schedule a viewing, or contact us.
• Property interest data — Properties you view or inquire about, and messages you send regarding listings.
• Usage data — Pages visited, time spent, referral source, device type, and general location (e.g. country/region) to improve our Service.
• Cookies and similar technologies — We use cookies and similar technologies as described in Section 5.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and arrange property viewings.
• Send you relevant property updates or marketing communications if you have opted in.
• Improve our website, listings, and user experience.
• Comply with legal obligations and protect our rights.
• Measure and analyze the effectiveness of our advertising (including on social media and Meta platforms) as described below.

4. Advertising and Meta (Facebook) Technologies

We may use Meta Pixel and related technologies (e.g. on Facebook and Instagram) to show you relevant property ads and to measure conversions (such as when you submit an inquiry after clicking an ad). Meta may collect information such as your IP address, device information, and how you interact with our site. This helps us understand ad performance and improve our marketing. Meta's use of data is governed by Meta's Data Policy. You can adjust your ad preferences in your Meta (Facebook) account settings.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, analyze traffic, and support advertising (including via Meta). You can control cookies through your browser settings. Disabling certain cookies may affect site functionality and ad relevance.

6. Sharing of Information

We may share your information with:

• Property owners and agents — To fulfill your viewing requests and inquiries.
• Service providers — Hosting, analytics, and marketing partners (including Meta for ad measurement) who assist in operating our Service, under contractual obligations to protect your data.
• Legal and safety — When required by law or to protect our rights, safety, or property.

7. Data Retention and Security

We retain your information for as long as needed to provide the Service, respond to your requests, comply with legal obligations, and resolve disputes. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details in Section 10.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g. developer or partner sites). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Contact Us

For privacy-related questions, to exercise your rights, or to request a copy of this policy, contact us at: hello@havenrealty.com. You can also reach us via the Contact page.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.